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OUR SERVICE STANDARDS

  • When you call us, visit us or write to us, we will:
  • be courteous listen actively and act responsively to your needs.
  • willingly assist you.
  • treat you fairly and professionally.
  • give you clear and relevant information or help you find it.
  • be available from 8:00am to 4:00pm each working day (from Sunday to Thursday).

WHAT YOU CAN EXPECT FROM US

  • We treat you with respect and courtesy.
  • We provide our services in a professional, honest and unbiased manner.
  • We ensure the availability of the environment and infrastructure for your convenience while obtaining the service.
  • We seek to understand your requirements and identify what is important to you.
  • We respect the confidentiality of your company and information and use it only
  • in accordance with the law.

HOW YOU CAN HELP US HELP YOU

  • Treat our staff with courtesy and respect.
  • Be honest with us.
  • Attend scheduled meetings punctually.
  • Respond to requests for information thoroughly and in a timely manner.
  • Inform us about your requirements in full.
  • Provide complete applications and supporting documents when applying for services.
  • Provide us with your updated contact details in case of changes.
  • Abide by any or all legal requirements and obligations that clients are to meet
  • in order to be eligible for services sought.